Processing Time: Orders are typically processed within 1-2 business days from the time they are placed. During peak seasons or promotional periods, processing times may vary, but we strive to dispatch orders as quickly as possible.
Shipping Costs: Shipping costs are calculated based on the value of your order. Shipping is free for all orders over £50 or £5.99 for all other orders. You will be able to view shipping costs at checkout before completing your purchase.
Returns Process: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. To initiate a return, please contact our customer service team for instructions.
Eligibility: To be eligible for a return, items must be in their original condition, Items that have been used, altered, or damaged will not be accepted for return.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure your return is received safely.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a refund, replacement, or exchange.
If you have any questions or concerns about our delivery and returns policy, please don't hesitate to contact our customer service team. We're here to help! Call 01144890415 or email [email protected].
